Technical Support Services
Starter Support Package
- 12 Tickets² / Year For Remote Maintenance & Technical Support¹
- Reports Design
- Edit Printing Design
- Field addition³
- On-site visits⁴
- New employee training
- Dedicated consultant⁵
- Accounting consultation⁶
Regular Support Package
- 50 Tickets² / Year For Remote Maintenance & Technical Support¹
- 2 Reports / Reports Design
- Edit Printing Design
- Field addition³
- On-site visits⁴
- New employee training
- Dedicated consultant⁵
- Accounting consultation⁶
Premium Support Package
- 100 Tickets² / Year For Remote Maintenance & Technical Support¹
- 5 Reports / Reports Design
- Edit Printing Design
- Field addition³
- 3 On-site visits⁴
- 5 Hours Of New employee training
- Dedicated consultant⁵
- 5 Hours Of Accounting consultation⁶
Elite Support Package
- 200 Tickets² / Year For Remote Maintenance & Technical Support¹
- 10 Reports / Reports Design
- Edit Printing Design
- Field addition³
- 12 On-site visits⁴
- 10 Hours Of New employee training
- 15 Hours Of Dedicated consultant⁵
- 5 Hours Of Accounting consultation⁶
1. Remote Technical Support:
Includes assistance and guidance in using the system and resolving system errors and problems (if any). Each support ticket should be processed within one hour, handled by the maintenance team, addressing one issue per ticket.
2. Support Ticket System:
In case of multiple inquiries or problems, separate tickets must be opened for each one. One ticket will be assigned for each inquiry or problem, and only one issue will be addressed per ticket.
3. Field Addition:
When adding a field, it should be connected to another field or report as required.
4. On-Site Visit:
If the client is located outside Riyadh, they will bear the full cost of the travel, including transportation and accommodation.
5. Dedicated Consultant:
A technical consultant will be assigned to help the client optimize the system’s performance.
6. Accounting Consultation:
The service is provided by our partner Khabeer CPA consulting company.
Ticket Submission Workflow:
1- The technical support system is installed based on the client’s database.
2- All support requests are handled through the system.
3- The client submits the ticket and specifies its type (technical support, reports, adjustments, field additions, on-site visits, training, consultation) and priority (low, medium, high, urgent).
4- The ticket is routed to the relevant department for follow-up, and the client receives responses through the system.
Notes:
– These packages do not cover system modifications or updates to new versions. Such requests will be evaluated separately.
– The packages do not include the installation of new applications.
– Once all services are consumed, additional services can be purchased.
– The packages are valid for one year or until all services are used.
– The cost of additional training hours is 499 SAR per hour.
– All payments are made in advance for one year.
– All prices do not include VAT.
Let’s Talk
Location
Al Manar, Riyadh Saudi Arabia
Contact
00966577454545
info@plustech-it.com